Frequently Asked Questions
Everything you need to know about our luxury outerwear and services.
What is the Mackage Lifetime Warranty?
We stand behind the quality of our products. Mackage offers a lifetime warranty against manufacturer defects on all our down coats, leather jackets, and wool coats to ensure your investment lasts.
How should I clean and maintain my Mackage coat?
To preserve the integrity of the materials, we recommend professional dry cleaning by a leather or down specialist only. For minor spots, use a damp cloth and avoid direct heat sources.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Final sale items are not eligible for return.
Do you offer international shipping?
Yes, Mackage ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How do I determine my correct size?
Our coats are designed with specific silhouettes: Slim, Regular, and Oversized. We recommend visiting our Size Guide on the product page to compare your measurements for the perfect fit.
Are your down products ethically sourced?
Yes, Mackage is committed to sustainability. 100% of our down is Traceable and RDS (Responsible Down Standard) certified to ensure the ethical treatment of animals.